Effective Date: 01 May 2026
Welcome to Nkong. These Terms and Conditions (“Terms”) govern your access to and use of Nkong’s escrow platform and services.
1.Acceptance of Terms
These terms constitute a legally binding agreement between you and Nkong. If you disagree with any part of these terms, you must discontinue use of our services immediately.
By continuing to use our platform after any modifications to these terms, you accept and agree to the updated terms and conditions.
By accessing or using Nkong, you confirm that:
– You have read and understood these Terms
– You are at least 18 years old
– You agree to comply with all applicable laws in Cameroon
2. Description of Services
Nkong is a financial technology platform that provides escrow services for secure transactions between parties.
Service Availability: While we strive for 24/7 availability, services may be temporarily unavailable due to maintenance, upgrades, or unforeseen circumstances.
3. Account Registration & Responsibilities
To use Nkong, you must:
- Create an account with accurate information
- Verify your identity (KYC, if required)
- Keep your login credentials secure
You are responsible for all activity under your account.
Nkong may suspend accounts involved in:
- Fraud
- Misrepresentation
- Illegal activities
4. How Nkong Escrow Works
- Buyer and seller agree on terms
- Buyer deposits funds into Nkong escrow
- Seller delivers goods/services
- Buyer confirms satisfaction
- Nkong releases funds
If the buyer does not respond within the agreed timeframe, Nkong may release funds based on available evidence.
5. Fees and Payments
Nkong may charge:
- Escrow service fees
- Payment processing fees
- Withdrawal fees
- Dispute handling fees (if applicable)
All fees will be clearly displayed before a transaction is completed.
Nkong reserves the right to update fees with prior notice.
6. Dispute Resolution
If a dispute arises:
- Users should first attempt resolution between themselves
- A formal dispute may be submitted via Nkong
- Both parties must provide evidence
- Nkong reviews and makes a final decision
By using Nkong, you agree that:
- Nkong’s decision is binding (unless otherwise required by law)
- You will cooperate fully during the process
7. Security & Risk
Nkong implements security measures to protect users, but:
- No system is 100% secure
- Users must act responsibly
Nkong is not responsible for:
- User negligence
- Incorrect transaction details
- External fraud outside the platform
8. Prohibited Activities
You agree NOT to use Nkong for:
- Fraudulent or deceptive transactions
- Illegal goods or services
- Money laundering or financial crimes
- Unauthorized use of another person’s identity
Violation may result in account suspension or legal action.
9. Limitation of Liability
To the fullest extent permitted by law:
Nkong is not liable for:
- Indirect or consequential losses
- Loss of profits or business
- Service interruptions
- Third-party actions
Maximum liability is limited to the fees paid to Nkong for the transaction.
10. Account Termination
Nkong may suspend or terminate accounts if:
- Terms are violated
- Fraud or suspicious activity is detected
- Required by law or regulators
Users may also close their accounts at any time, provided all transactions are completed.
11. Changes to Terms
Nkong may update these Terms at any time.
Users will be notified via:
- Message
- In-app Notification
- Website updates
Continued use of the platform means acceptance of updated Terms.These Terms are governed by the laws of Cameroon.
12. Contact
Email: office@nkong.digital
Website: https://nkong.digital