Effective Date: 01 May, 2026
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our escrow platform and related services.
By using Nkong, you agree to the practices described in this Policy.
1. Introduction
Nkong is a financial technology platform that provides secure escrow services, enabling users to transact safely by holding funds until agreed conditions are met.
We are committed to:
- Transparency
- Data protection
- User control
Like similar escrow platforms, we collect and process data to facilitate transactions, verify users, and prevent fraud
2. Information We Collect
We may collect the following categories of data:
a. Personal Information
- Full name
- Email address
- Phone number
- Government-issued ID (for KYC verification)
- Address (if required)
b. Financial Information
- Payment details (mobile money, bank, or wallet)
- Transaction history
- Escrow activity
c. Technical & Device Data
- IP address
- Device type and browser
- Location data (approximate)
- Log data and usage analytics
d. Platform Usage Data
- Transaction behavior
- Interaction with features
- Communication with support
3. How We Use Your Information
We use your data to:
- Process and manage escrow transactions
- Verify identity (KYC/AML compliance)
- Prevent fraud and unauthorized activity
- Provide customer support
- Improve and personalize services
- Send important notifications
- Comply with legal and regulatory obligations
These uses are standard for escrow platforms handling financial transactions
4. Data Protection & Security
We implement industry-standard safeguards, including:
- Encryption of sensitive data
- Secure servers and infrastructure
- Access control and authentication systems
- Continuous monitoring and audits
However, no system is completely secure, and users must also protect their account credentials.
5. Sharing of Information
We do not sell your personal data.
We may share your data only in the following cases:
- With payment providers and financial partners
- With service providers supporting our operations
- When required by law or regulators in Cameroon
- To prevent fraud or security threats
- With your explicit consent
Such controlled sharing is typical for financial platforms operating escrow services
6. Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
After this period, data may be securely deleted or anonymized.
7. Your Rights
Subject to applicable laws in Cameroon, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain data processing
- Request restriction of processing
- Request a copy of your data (data portability)
To exercise these rights, contact us at: office@nkong.digital
8. Cookies & Tracking Technologies
Nkong uses cookies and similar technologies to:
- Ensure platform functionality
- Analyze usage and performance
- Remember user preferences
- Enhance security
You can manage cookies via your browser settings, but disabling them may affect functionality.
9. International Data Transfers
Your data may be processed or stored outside Cameroon where necessary.
In such cases, we ensure appropriate safeguards are in place to protect your data.
10. Third-Party Services
Nkong may contain links or integrations with third-party services (e.g., payment providers).
We are not responsible for the privacy practices of those third parties.
11. Children’s Privacy
Nkong is not intended for individuals under 18 years old.
We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy periodically.
When we do, we will:
- Update the “Last Updated” date
- Notify users via email or platform alerts (if necessary)
Continued use of Nkong means you accept the updated policy.
13. Legal Compliance
Nkong operates in accordance with:
- Applicable laws of The Republic of Cameroon
- Financial regulations
- Data protection and privacy principles
14. Contact
Email: office@nkong.digital
Website: https://nkong.digital